Short version: all sales are final. If your order arrives damaged or with a manufacturing defect, you have 14 days from delivery to report it and we'll repair, replace, or refund it.
All sales are final
Every Sovrial order is configured and assembled to the options you choose, so we don't accept returns, exchanges, or refunds for change of mind, buyer's remorse, or ordering the wrong option. Please choose your configuration carefully at checkout - and reach out before you buy if you're unsure about compatibility or specs. We're glad to help.
Damaged or defective on arrival
We stand behind how our products are built. If your order arrives damaged in transit or has a manufacturing defect, we'll make it right at no cost to you. You have 14 days from the delivery date to report the issue.
This covers:
- Items that arrive physically damaged or broken.
- Missing or incorrect items from your order.
- Manufacturing faults - a defect in materials or assembly present when the item arrived.
It does not cover normal wear and tear, accidental damage, misuse, unauthorized modification, or change of mind.
How to report an issue
- Email us within 14 days of delivery at support@sovrial.com with your order number and a clear photo or short video of the problem.
- We'll confirm the fix. Once we verify the defect or damage, we'll arrange a repair, replacement, or refund - your choice where a replacement isn't possible.
- Return shipping is on us. If we need the item back, we email you a prepaid label. It costs you nothing.
Refunds
Where a refund applies, we issue it to your original payment method once we've confirmed the issue (or received the returned item, if we asked for it back). Refunds typically appear within 5–10 business days, depending on your bank or card provider.
No general warranty
Beyond the 14-day arrival window described above, Sovrial does not currently offer a separate warranty. Nothing in this policy affects any rights you may have under the consumer protection laws of your country or region, which apply regardless of this policy.
Canceling an order
If your order has not shipped, including a paid Axial65 preorder, email us and we will cancel it for a full refund. If a preorder is delayed, we will provide a revised ship date and let you choose whether to wait or cancel for a prompt full refund. Once an order has shipped, it is subject to the terms above.
Questions
Email support@sovrial.com with your question and order reference, if applicable. See also our terms of service and privacy policy.