Support
Shipping, returns and common questions.
Shipping
We ship within the United States only, with tracking. A valid U.S. shipping address is required. In‑stock items show a processing estimate before payment. Axial65 will show a definite ship-by date before its paid preorder opens.
Keep your Stripe receipt and order reference. Contact support with that reference for fulfillment or tracking status.
Returns & defects
All sales are final. Each order is configured and assembled to spec, so we don't accept returns or exchanges for change of mind. Choose your options carefully at checkout - and reach out before you buy if you're unsure about compatibility.
If your order arrives damaged or with a manufacturing defect, we'll make it right. You have 14 days from delivery to report it.
- Email us within 14 days. Write support@sovrial.com with your order number and a photo of the issue.
- We'll confirm the fix. Once we verify the defect or damage, we arrange a replacement or refund - your choice.
- Return shipping on us. If we need the item back, we email a prepaid label. It costs you nothing.
This covers defects and shipping damage only - not normal wear, accidental damage, or change of mind. Full details are on our returns policy.
Report an issue →Frequently asked questions
When will my order ship?
In-stock products show their processing estimate before payment. Axial65 will show a definite ship-by date before its preorder opens.
Where do you ship?
United States only for the initial launch. Checkout rejects non-U.S. shipping addresses.
Can I change or cancel my order?
If your order hasn't shipped yet, email us and we'll update or cancel it. Once it ships, all sales are final - though defects and arrival damage are covered for 14 days.
What payment methods do you accept?
All major cards via our secure Stripe checkout. Every transaction is encrypted and we never store your card details.
How do I check fulfillment status?
Email support@sovrial.com with the order reference shown on your confirmation page or Stripe receipt.